At The Nutri Jar, we prepare each order fresh, so please review your order carefully before confirming.
Cancellation & Refunds
100% refund if the order is cancelled before it is dispatched.
50% refund if the order has been shipped but not yet delivered.
No refund once the order has been delivered.
Damaged or Spilled Shipments
If your package arrives damaged or spilled during transit, contact us within 24 hours of delivery with photos of the damaged package. We will arrange a replacement.
Refund Timeline
Approved refunds are processed within 7 working days and credited to your original payment method.
How to Cancel
You can raise a cancellation request directly from the Order History page in your account.
Returns
We do not accept returns, as our products are fresh, perishable food items.